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Return Information

We hope that you are satisfied with your purchase; however, if you are not completely satisfied with your purchase, for any reason, you have the option to return it to us. Please see below for additional information on our return policy.


All items must be return within thirty (30) days of the purchase date. All returned items must be in new and unused condition.


To initiate a return, please email Ray's Racks Customer Service at to obtain a Return Merchandise Authorization (RMA) number. After you receive an RMA number, place the item securely in its original packaging, and mail your item(s) to the following address:

Ray's Racks

Attn: Ray


1540 Campus Dr


Warminster, PA 18974

United States

Please note that you will be responsible for all shipping charges incurred with your return. We strongly recommend that you use a secure method to track your return.


After our facility receives your return, we will inspect the item's condition and continue processing to initiate your refund. Please allow at least seven (7) business days from the receipt of your item(s) to fully process your return. Refunds may take 1-2 billing cycles to appear on your billing statement, varying per financial institution.


For any defective or damaged products, please contact us at the email listed at the bottom of the page, or select the 'Contact Form' link to submit an inquiry, in which we will review in a timely manner and respond to coordinate a complete return or an exchange.

Please Note:

  •          A 25% restocking fee will be charged for all returns.
  •          Sale items are FINAL SALE and cannot be returned.
  •          Shipping fee is non-refundable


If you have any questions concerning our return policy, please contact us at: or Contact Form

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