We hope that you are satisfied with your purchase; however, if you are not completely satisfied with your purchase, for any reason, you have the option to return it to us. Please see below for additional information on our return policy.
CANCEL OR CHANGE ORDER
Most orders ship within 72 hours. Cancelling or changing orders must be done prior to shipping. Once the order enters the shipping process, it cannot be cancelled by you or by our customer service department. However, you may return the item subject to that item’s return policy. See Policy below for our return and exchange policy.
RETURNS
Our first goal is customer happiness, and we want you to be satisfied with your purchase. To guarantee a smooth and easy return and exchange process, we have established specified rules.
UPON ARRIVAL, PLEASE IMMEDIATELY INSPECT YOUR ORDER. UNTIL YOU HAVE CHECKED YOUR ORDER AND ARE HAPPY WITH THE PRODUCT YOU HAVE RECEIVED, DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS. If a carrier delivered your item to you, please check it for any damage before the courier leaves. For items that are damaged, you are able to refuse delivery.
Any claims regarding the shipment, including but not limited to reports of damage, missing pieces or hardware from the box, mis-boxed items, or manufacturer defects, must be made within 30 days of delivery of the shipment. Claims made after this 30-day period will not be accepted. It is your responsibility to inspect the shipment upon receipt and report any issues to us as soon as possible.Failure to report any issues within the specified time frame may result in the denial of the claim. We reserve the right to request supporting documentation, such as photographs, to substantiate any claims.
A 30-day satisfaction guarantee is offered by us. Within 30 days of the product's delivery, you have 30 days to return the item for any reason. (Some restrictions apply.) Give us a call at 267-900-6808 to start the return procedure within the 30-day window if you realize that you are not completely satisfied with your purchase.
Non-defective items that have not been installed should be returned in new condition.
The following items are not eligible for return:
1. Custom and/or special order items.
2. Freight shipments.
3. Items delivered more than 30 days ago.
4. Installed items.
5. Modified items (items that have been drilled, cut, or altered in any way).
Shipping charges incurred to return items are your responsibility.
All items must be return within thirty (30) days of the purchase date. All returned items must be in new and unused condition.
If you are unsatisfied with a product and reach out to us within 30 days of delivery of the product, we will provide a refund the purchase price for the product, minus a 25% return fee. Exchanges are subject to a 15% return fee. Shipping fees are non-refundable. Items shipped with free shipping will incur an additional 20% shipping recovery fee. Return and recovery fees are calculated based on the original item price, excluding any promotional codes or discounts.
In all circumstances, you must receive a Return Authorization in order to return a product. Return Material Authorization (RMA) numbers are good for 30-days from the date of issue.
Please note that you will be responsible for all shipping charges incurred with your return. We strongly recommend that you use a secure method to track your return.
REFUNDS
After our facility receives your return, we will inspect the item's condition and continue processing to initiate your refund. Please allow at least seven (7) business days from the receipt of your item(s) to fully process your return. Refunds may take 1-2 billing cycles to appear on your billing statement, varying per financial institution.
QUESTIONS
If you have any questions concerning our return policy,
please contact us at: [email protected]
or Contact Form