Menu
Your Cart

Return Information

We hope that you are satisfied with your purchase; however, if you are not completely satisfied with your purchase, for any reason, you have the option to return it to us. Please see below for additional information on our return policy.


RETURNS


All items must be return within thirty (30) days of the purchase date. All returned items must be in new and unused condition.


RETURN PROCESS


To initiate a return, please email Ray's Racks Customer Service at raysracks.com@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After you receive an RMA number, place the item securely in its original packaging, and mail your item(s) to the following address:


Ray's Racks

Attn: Ray

RMA #

1540 Campus Dr

STE C

Warminster, PA 18974

United States


Please note that you will be responsible for all shipping charges incurred with your return. We strongly recommend that you use a secure method to track your return.


REFUNDS


After our facility receives your return, we will inspect the item's condition and continue processing to initiate your refund. Please allow at least seven (7) business days from the receipt of your item(s) to fully process your return. Refunds may take 1-2 billing cycles to appear on your billing statement, varying per financial institution.


EXCEPTIONS


For any defective or damaged products, please contact us at the email listed at the bottom of the page, or select the 'Contact Form' link to submit an inquiry, in which we will review in a timely manner and respond to coordinate a complete return or an exchange.

Please Note:

  •          A 25% restocking fee will be charged for all returns.
  •          Sale items are FINAL SALE and cannot be returned.
  •          Shipping fee is non-refundable


QUESTIONS


If you have any questions concerning our return policy, please contact us at: raysracks.com@gmail.com or Contact Form

We use cookies and other similar technologies to improve your browsing experience and the functionality of our site. Privacy Policy.